Naa Marni Niipurna

Hello Friends

Our understanding of relationships is inspired and informed by Aboriginal and Torres Strait Islander People’s knowledge and practice that sees all things as interrelated.

Kaurna

Kaurna Land spans from Crystal Brook in the north. Cape Jervois in the south, the Adelaide hills in the east and waters in the west. Kaurna land borders Nukunu, Ngarrindjeri, Peramangk, Narungga and Ngadjuri. The term ‘Kaurna’ likely finds 
it’s roots from the neighbouring Ramindjeri/Ngarrindjeri language, showing the closeness between Aboriginal lands.

We acknowledge the Traditional Lands of the Kaurna People and we respect and support their Spiritual, Physical, Intellectual and Emotional relationship with their Country.

We acknowledge the Traditional Lands
of the Kaurna People
and we respect and support their
Spiritual, Physical,
Intellectual and Emotional
relationship with their Country.

Our understanding of relationships is inspired and informed by Aboriginal and Torres Strait Islander People’s knowledge and practice that sees all things as interrelated.

PERAMANGK

Peramangk country extends from the foothills above the Adelaide Plains, north from Mount Barker through Harrogate, Gumeracha, Mount Pleasant, and Springton to the Angaston and Gawler districts in the Barossa, and south to Strathalbyn and Myponga on 
the Fleurieu Peninsula. There are also sites along the River Murray to the east where Peramangk people had access to the river. “Peramangk” is a combination of words ‘Pera’ – place on the tiered range of mount lofty and ‘Maingker’ – red ochre skin warrior.

We acknowledge the Traditional Lands of the Peramangk People
and we respect and support their Spiritual, Physical, Intellectual and Emotional relationship with their Country.

We acknowledge the Traditional Lands
of the Peramangk People
and we respect and support their
Spiritual, Physical,
Intellectual and Emotional
relationship with their Country.

Our understanding of relationships is inspired and informed by Aboriginal and Torres Strait Islander People’s knowledge and practice that sees all things as interrelated.

Erawirung

Erawirung refers to the Yirawirung and Jirawirung people whose lands are located on the upper reaches of the Murray River in the Berri Riverland. The Riverland also refers to areas surrounding such as: Ngaiawang, Ngawait, Nganguruku, Ngintait, Ngaralte, Ngarkat and small parts of Maraura and Daanggali.

We acknowledge the Traditional Lands of the Erawirung People and we respect and support their Spiritual, Physical, Intellectual and Emotional relationship with their Country.

We acknowledge the Traditional Lands
of the Erawirung People
and we respect and support their
Spiritual, Physical,
Intellectual and Emotional
relationship with their Country.

Our understanding of relationships is inspired and informed by Aboriginal and Torres Strait Islander People’s knowledge and practice that sees all things as interrelated.

BOANDIK

Boandik country is located in the Mount Gambier region. “Boandik” or “Bunganditji” means ‘People of the Reeds’.

We acknowledge the Traditional Lands of the Boandik People and we respect and support their Spiritual, Physical, Intellectual and Emotional relationship with their Country.

We acknowledge the Traditional Lands
of the Boandik People
and we respect and support their
Spiritual, Physical,
Intellectual and Emotional
relationship with their Country.

Our understanding of relationships is inspired and informed by Aboriginal and Torres Strait Islander People’s knowledge and practice that sees all things as interrelated.

kurdnatta

Kurdnatta country is located in the Port Augusta region. This area also includes the lands of the Barngarla and Nukunu people. “Kurdnatta” means ‘Place of Drifting Sand’.

We acknowledge the Traditional Lands of the Kurdnatta People and we respect and support their Spiritual, Physical, Intellectual and Emotional relationship with their Country.

We acknowledge the Traditional Lands
of the Kurdnatta People
and we respect and support their
Spiritual, Physical,
Intellectual and Emotional
relationship with their Country.

Next
Next
Next

We come together as RASA, a not-for-profit organisation that exists on the lands of Kaurna . Tarntanya . Kuntu . Yartapuulti . Warraparinga . Para Wirra . Peramangk . Erawirung . Boandik . Kurdnatta .

RASA recognises the world’s oldest continuous living culture. For more than 65,000 years the original custodians welcomed all people to their Lands. They taught us responsibility, reciprocity and connections to these lands, knowing we are all visitors to these places that we live, work, and enjoy.

We acknowledge the importance of knowing these countries, to recognise the Aboriginal and Torres Strait Islander people, their Elders, their communities, their stories. When we learn about Country we recognise the care for the lands, skies, waters, plants, and animals that has always been a part of Aboriginal cultures.

We come together as RASA,
a not-for-profit organisation that
exists on the lands of
Kaurna . Tarntanya . Kuntu .
Yartapuulti . Warraparinga .
Para Wirra . Peramangk . Erawirung .
Boandik . Kurdnatta .

RASA recognises the world’s oldest
continuous living culture. For more
than 65,000 years the original
custodians welcomed all people to
their Lands. They taught us
responsibility, reciprocity and
connections to these lands,
knowing we are all visitors to these
places that we live, work, and enjoy.

We acknowledge the importance of
knowing these countries, to recognise
the Aboriginal and Torres Strait
Islander people, their Elders,
their communities, their stories.
When we learn about Country we
recognise the care for the lands,
skies, waters, plants, and animals
that has always been a part of
Aboriginal cultures.

We are conscious of our privilege to be here, doing the work that we do.
We understand that this privilege comes from the ongoing violation of these
lands which continues to harm Aboriginal and Torres Strait Islander people's

relationships, health, wellbeing and aspirations.

RASA embraces the opportunity to learn from the knowledge and wisdom of First Nations peoples. The knowledge and wisdom we absorb inspires us to work restoratively,
with open-mindedness and holistically, to foster meaningful change in future lives.

We believe that walking in harmony depends on our ability as an organisation to listen, appreciate, collaborate, learn, and speak up.

We are conscious of our privilege to
be here, doing the work that we do.
We understand that this privilege
comes from the ongoing violation
of these lands which continues to
harm Aboriginal and Torres Strait
Islander people's relationships,
health, wellbeing and aspirations.

RASA embraces the opportunity to
learn from the knowledge and
wisdom of First Nations peoples.
The knowledge and wisdom we
absorb inspires us to work
restoratively, with open-mindedness
and holistically, to foster meaningful
change in future lives.

We believe that walking in harmony
depends on our ability as an
organisation to listen, appreciate,
collaborate, learn, and speak up.

This is, was and always will be, Aboriginal land, water and songlines.

This is, was and always will be,
Aboriginal land, water and songlines.

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Privacy + Confidentiality

Privacy + Confidentiality

Read our Privacy and Confidentiality Policy

Your Personal Information

Relationships Australia SA understands that privacy and confidentiality are of the upmost importance in providing effective and responsible services.

We care about keeping your personal information safe and are committed to protecting the privacy of the information you share with us, and we make sure we collect, use, store and share your information in ways that comply with Australian laws and regulations, including the Privacy Act and Australian Privacy Principles.

This is a summary of how we handle and protect your personal information gathered while you are using our website (including responding to your inquiries via our contact forms).

Complaints

If you are concerned about the management of your personal information, you have the right to submit a formal complaint. We take all complaints seriously and regard mistakes as an opportunity to learn and thereby improve our services and service systems. See the Client Complaints page for more information.

What we do With Your Information 

The information below explains how we manage your personal information and the rights and obligations that both you and we have in relation to it. Please feel free to ask our staff about your privacy if you want more information. A copy of this brochure and our full privacy statement are available on our website.

Our privacy brochure sets out much more detail about how we collect, use and store your personal information when we engage with you to provide clinical or teaching services. This information can also be found below.

Why we collect your information

As an organisation that provides community, family and relationship services, gathering personal information from and about you is an essential feature of our operations.

We use the information you give us to communicate with you, to make sure you get the help that you need and to ensure we offer you the most suitable service. We may also need to use your information for other lawful purposes, such as reporting to people who fund our services, educational activities or research. We will always ask for your prior consent, where this is needed.

How we collect information about you

We will collect information from or about you at different points during our work with you. We mostly collect your personal information directly from you: when we meet with you or talk with you on the phone or via telehealth.
Generally, we only collect information about you from other people or organisations when you are referred to our services. When you have been referred to us by another agency, we will inform you of the information we have been given.

Any information that you give us, we receive, or we record about you is kept safe and secure. We follow Australian laws and guidance about the best way to safely manage the personal information we collect.

Using Information for Teaching or Training

Because we are a training institution, we may also use personal information that assists in the professional development of our staff, students, and other professionals. For example, we may ask you about having staff, students, or other professionals sit in on sessions with you; or seek consent for others to watch videos or read transcripts of sessions involving you.
We will always explain these training activities to you and obtain your consent before using personal information
in this way, unless we can be sure to protect your privacy by de-identifying you (removing identifying details).
Everyone who accesses personal information about you will be bound by our confidentiality policies.

Seeing Your Information

You can ask to see the information we record about you, and most of the time we can show it to you. To access your information, please contact the manager of the service.
When possible, we will ask you to visit us to see your personal information, so we can talk to you about what is
recorded, what is not recorded and why.

In some situations, we might need to say no to requests to see your information.

This could include:

  • If it would put you or someone else in danger.
  • If it shows information about someone else.
  • If the law says we cannot.
  • If the information is part of a legal case.

Before we show you your information, you will need to prove who you are. If there is a lot of information to find in storage, we might need to charge you a small fee.

The Kinds of Information we Keep About you

We only keep information about you that is relevant to the services you are receiving. Generally, we keep your name,
contact details, intake screening information, and records of the services you use at Relationships Australia SA.
We also record information about actions we take, such as referrals we make for you or your family.

Using Personal Information

We use your information to:

  • Find out how to help you.
  • Find out how to improve our services.
  • Ask you how we can better help you.
  • Report to the people who fund our services.

We also use your information to recommend other services that may be useful to you, or to help improve service quality through evaluation and research.

Relationships Australia SA will only use personal information for the reason it was gathered and other lawful uses, including monitoring and managing services, clinical audits and educational purposes. To contribute to the quality of services, we sometimes use contractors or partner with universities to independently evaluate our services. We make sure these partnerships comply with our confidentiality policies and Australian Privacy
Principles. When you first come to our service, we ask you if you are willing to let us use your data for evaluation and research purposes, and you can refuse permission for your information to be included in those activities.
At times, we also work with different universities and government funders to analyse and understand ways to improve our services. In these projects, Relationships Australia SA will protect your privacy by making sure anonymous personal information (identifying details are removed) is used. Where this is not possible, we will seek your informed consent before using identifiable information.

It is very unlikely we will need to share your information with people outside of Relationships Australia SA unless you have given us permission. However, if something serious happens, we might need to tell people about you without asking your  permission.

This could include:

  • If you or someone else is in danger.
  • If the law tells us we can or must, such as a court order.

When possible, we will tell you about the information that has been shared with others, who it was shared with, what was shared, and why.

How we Protect Your Privacy

 

Storing Your Personal Information

Information we keep about you is kept electronically and is stored securely. Keeping accurate records about the services we provide to you are an important part of our contractual obligations to our government funders.

Relationships Australia SA takes these responsibilities very seriously and complies with Australian Privacy Principles.
Our staff can provide you with more information about the
ways we secure your records.

We do not let everyone who works at Relationships Australia SA see your personal information; only those who need to see it to help you. All our staff are contractually obliged to keep client information confidential.
The law tells us how long we need to keep different types of information. When we do not need your information anymore, we destroy it, to make sure nobody else can read it.

The law tells us that we must let you know if any of your information is lost, stolen, or accidentally shared; this is
called a data breach. If this happens, we will contact you personally.

 

Confidentiality under the Family Law Act (1975)

Many Relationships Australia SA services are protected as confidential under the Family Law Act (1975). Practitioners are however obliged to assist any Independent Children’s Lawyer (ICL) that has been appointed by the court to represent children and promote their best interests in family law matters, if requested. Also, it should be noted
that change overs and supervised contact provided by the Children’s Contact Services are not confidential under the
Family Law Act.

Video and Phone-Based Appointment Information

Relationships Australia SA offers appointments by video and phone. This agreement sets out important risks of doing video or phone appointments with us instead of face-to-face appointments in our offices.

Click here for more information

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