Workplace courses

Most of us have had to manage challenging situations, whether it is with managing staff, difficult behaviours with work colleagues or with customers/clients.

Learn interpersonal skills that will assist you in effectively manging stressful situations and defusing tension. This workshop will assist you to:

• Identify the early warning signs
• Separate the person from the problem
• Avoid defensive responses
• Use assertion skills
• Listen and receive information
• Manage emotions - yours and theirs

Code:

MBD1009

Code:

MBW1010

Date:

Monday, 13 September 2010

Date:

Saturday, 23 October 2010

Time:

9.30am - 4.30pm (one whole day session)

Time

9.30am - 4.30pm (one whole day session)

Cost:

$165 per person including GST

Cost:

$165 per person including GST

Enrol in this course now

You may find yourself in a work environment where you need to understand how to manage someone in an emotional state, in need of support, or who is presenting a problem. Learn basic counselling skills to assist you in respond to or referring to an appropriate person or service. This course includes:

• Active and reflective listening skills
• Purposeful questioning and avoiding unhelpful responses
• Differences between helping and rescuing.

Code:

ACD1008

Code:

ACW1010

Date:

Monday, 16 August 2010

Date:

Saturday, 9 October 2010

Time:

10am - 4pm (one whole day session)

Time

10am - 4pm (one whole day session)

Cost:

$132 per person including GST

Cost:

$132 per person including GST

Enrol in this course now

This course is useful for people who require counselling skills as part of their work, and/or who manage and supervise staff.

This course provides an introduction to counselling concepts through theoretical input, group discussions and skills practice. You will be introduced to the brief solution focused counselling model and will be acquainted with narrative ideas in counselling.

A statement of attendance will be issued for this course.

Code:

BCD1010

Date:

Fridays, 29 October to 19 November 2010

Time:

10am - 4pm (four weekly sessions)

Cost:

$434.50 per person including GST

Enrol in this course now